The Spirit of Five Keys Housing

Customer-Service Approach to Care

We create a welcoming space where all guests are valued. Our staff takes pride in providing top-tier customer service, ensuring open dialogue through satisfaction surveys, feedback opportunities, and a responsive grievance policy designed to enhance guest experiences.

Amenities at our sites include:

• Community gathering spaces and dining areas

• Laundry facilities and on-site storage

• Resident gardens and pet grooming spaces

• Bright, clean interiors with murals, natural light, and comfortable furniture

• Outdoor spaces with planters and areas for relaxation

Our participants—whom we call “guests”—are supported by our visible and attentive customer service/security staff, known as “ambassadors.” Easily recognized in their turquoise blue shirts, ambassadors are present throughout the dorms, kitchens, and community rooms, which feature TVs, games, books, computers, and outdoor areas.

Excellence Through Training

The cornerstone of our 5-star customer service lies in robust staff training. Ambassadors receive onboarding and ongoing education, including:

• De-escalation techniques

• Narcan administration for overdose response

• Awareness training for the needs of transgender and LGBTQ guests

• First aid, CPR, and workplace ethics

• Harm reduction strategies

• Shadowing experienced supervisors for hands-on learning

Promoting Dignity and Community Connection

We serve individuals with complex needs, including substance use disorders, mental health challenges, and trauma. We foster a positive workplace culture that emphasizes respect and engagement while actively reaching out to neighborhood leaders and community members to build bridges of trust and cooperation.

Our goal is simple: to provide a safe, dignified, and supportive environment that empowers every guest to feel at home and cared for.